SHIPPING & RETURNS
Shipping Policy
At ASD Luxury Watches, we are dedicated to providing a superior shipping experience for our discerning clients. We offer global shipping with a focus on ensuring that your luxury timepiece arrives securely and promptly. Our shipping policy includes thorough packaging procedures to protect your watch during transit, and each shipment is fully insured to safeguard your investment. We use reputable carriers and provide real-time tracking information so you can monitor your order every step of the way. Orders are processed promptly, and we strive to meet delivery times as estimated, but please note that actual delivery may vary based on your location and any unforeseen delays. Shipping costs are calculated based on the destination and shipping method selected at checkout. For any special shipping requests or concerns, our customer service team is available to assist you and ensure a seamless delivery experience. Shop with confidence knowing that ASD Luxury Watches prioritizes the safe and efficient delivery of your luxury timepiece.
Return & Exchange Policy
At ASD Luxury Watches, we want you to be completely satisfied with your purchase. Our Returns & Exchanges policy is designed to offer flexibility and assurance in the rare event that you need to return or exchange a timepiece. If you wish to return or exchange an item, please contact our customer service team within the designated return period from the date of receipt. Items must be returned in their original condition, including all packaging, documentation, and tags, to be eligible for a return or exchange.
Return shipping costs are the responsibility of the customer unless the item is defective or not as described. Once we receive the returned item, it will be inspected to ensure it meets our return criteria. Refunds or exchanges will be processed promptly upon approval. Please note that shipping costs are non-refundable. For exchanges, the new item will be shipped to you once the return is completed and processed. We strive to make the returns and exchanges process as smooth as possible, reflecting our commitment to exceptional customer care and satisfaction. For any questions or assistance with returns or exchanges, our dedicated support team is here to help.